SHIPPING POLICY

FREE SHIPPING!

For orders within Australia $75.00 and over.

We ship via REGISTERED AUSTRALIA POST so that you can track your parcel. Depending where you live in Australia, it can take anywhere between 3 to 7 business days for your parcel to arrive from the date it is dispatched from our South West Sydney warehouse.

Please be mindful to enter your correct address at checkout, as Australia Post does not do re-deliveries free of charge, for incorrect addresses.

 

EXPRESS POST SHIPPING

For deliveries within Australia.

We ship via EXPRESS POST for a flat rate fee of $12.00.

EXPRESS POST in 'theory' is promised as a Next Day delivery service (from date of dispatch) in capital cities within Australia Post’s specified zones. Regional and rural areas may take an extra 1 - 2 business days. However, the 'reality' is somewhat different ... with EXPRESS POST parcels arriving 2 - 3 days after date of dispatch. Yes, some arrive the next day, but please don't shoot the messenger if your EXPRESS POST parcel arrives 3 days after it leaves our warehouse. Whilst we consider ourselves efficient at what we do ... there are limitations ... and our ability to control what Australia Post does is not something we've learnt how to master. What we can assure you, is that Australia Post are excellent at handling and delivering all our parcels. 

 

OUTSIDE OF AUSTRALIA

We ship via USPS (3 - 10 days) for a flat rate fee of $15.00 for the United States of America and Canada.

We ship via REGISTERED AUSTRALIA POST (5 - 14 days) for a flat rate fee of $40 for New Zealand

We ship via REGISTERED EXPRESS AUSTRALIA POST (5 - 14 days) for a flat rate fee of $40.00 for ASIA.

We ship via REGISTERED EXPRESS AUSTRALIA POST (5 - 14 days) for a flat rate fee of $45.00 for the United Kingdom, Europe and the rest of the world.

Each country has its own import regulations, restrictions and taxes. Any taxes that may be applicable are responsible and payable by the customer.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

All orders are processed within 24 hours and dispatched from our Sydney Australia warehouse, Monday through Friday. All orders placed after 10am on Friday and on the weekend will be dispatched Monday morning.

MY PARCEL HASN’T ARRIVED YET. WHAT DO I DO?

Once your parcel has left our warehouse it’s in the hands of Australia Post. Whilst we’d love to guarantee Next Day Delivery, we unfortunately cannot, as we have no control over Australia Post. They are usually accurate and excellent with all our parcels. However, if it’s been a few days and you’re worried, please do email shaun@bespunki.com with your order / tracking number and we will happily reply as soon as possible. Tracking numbers are included on your “Shipped” email.

IT APPEARS THAT THERE IS MISSING PRODUCT(S) FROM MY ORDER. WHAT DO I DO?

Our warehouse boys take great care and pride in preparing your order, and to-date we have a pretty impressive track record, as the orders are double checked by our team. However, if you do happen to discover any incorrect, missing or damaged product(s) please email shaun@bespunki.com within 24 hours of you receiving the delivery and we’ll happily get on to it immediately.